Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.
The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.” The policy strives to treat every interaction with the public as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.
For an extended version of the Customer Care policy click here.
Privacy & Safety
For an extended version of the Privacy & Safety policy click here.
An agreement between two or more parties that creates an obligation to perform (or not perform) a particular action. It is an agreement enforceable by law. In addition to creating obligations by and to external parties, a written contract is a record that serves as an internal check and balance permitting reviews of procurement activity for improper relationships, fraud, conflict of interest issues, and regulatory requirements. This Contract is required to be signed by both parties before the completion of any services.
To view and sign the contract click here to find a PDF.
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